All Doggie Hillfigher products include a 100% satisfaction guarantee.
For Faulty products:
We will gladly provide you with a store credit (store credit can only be used to offset against future purchases) to the value of the item you are not satisfied with + return shipping (if required) via Post Office Econo Parcel or Airmail with tracking (Airmail only for clients outside South Africa), under the following circumstances:
1. You have sent a fault report and photo to email@example.com and have received a notification from us.
If Doggie Hillfigher requests that the item be returned in order for us to pass credit on it, the following conditions also apply:
2. The item has not been used and is in its original packaging.
3. The item has been delivered back to Doggie Hillfigher and we have confirmed point 2 above.
For Incorrect Sizes:
If you have purchased the incorrect size product you may follow the following procedure to exchange the product. Please note that Doggie Hillfigher may elect to pass a store credit if the new size required is out of stock or end of life. All exchange process related shipping costs are for the purchaser's account and as with regular dispatch, no item will be shipped unless the shipping has been paid in full:
1. Insure that the product to be exchanged is unused, clean and in it's original packaging.
2. Ship the product via Post Office Econo Parcel or Airmail with tracking (Airmail only for clients outside South Africa) to Doggie Hillfigher's Postal address which can be found HERE.
3. Email the Post Office tracking number and your shipping address as well as new size requirement to firstname.lastname@example.org
Upon receipt of your exchange parcel the new item you have requested will be picked and prepared for shipment. You will the receive an email with the invoice for re-shipping and upon payment of the invoice we will dispatch your new size to you.
If the size you have requested is not available we will offer you a choice of alternatives. If none of the alternate items are to your four legged child's liking we will pass you a store credit for use in any future purchase.